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Privacy Policy

Privacy Policy

This privacy policy provides users with information about the nature, scope, and purpose of the collection and use of personal data by goto on the Site and/or the App. goto attaches great importance to the protection of their users’ personal data. All personal information (title, name, address, e-mail address, telephone number, and locations) submitted by users is collected, stored, and processed exclusively in accordance with the country-specific legal provisions concerning data protection.

For the avoidance of doubt, the following information is collected and stored for users of the Site and the App, whether the users are passengers (“Riders”) or taxi drivers (“Drivers”);

Riders

Full name, email, phone number, country, post code, profile picture (optional), location history (while app is open and the user is in a ride), ride history, ratings given to drivers, destinations saved to favourites, payment methods (see below), device hardware specification.

Drivers

All information as for riders, legal name (according to ID document), driving licence photo, driving licence expiration, driving licence number, taxi authority documents (varys depending on location – examples include PSV licence, taxi plate), proof of insurance, vehicle photo, any other documents uploaded as part of the enrollment process, ratings given to riders, location history (while app runnning).

Payment Methods

goto processes payments using an industry-certified payment provider. We receive cardholder name, expiration date, last 4 digits, country and post code. We do not process or store full card number of CVV.

Rider information shared with 3rd parties'

In order to improve the service, some of the data you provide us is shared with 3rd parties. This data is included, but not limited to, location autocomplete search suggestions and device hardware specifications.

Rider information shared with drivers

When your ride is accepted by a driver, goto shares a limited amount of your data with the driver to allow them to find you. This data includes: first name, profile picture, phone number, average rating, current location, pickup point and dropoff point

Driver information shared with riders

When drivers accept a job, the following information is shared with the rider: first name, last name, legal name, vehicle information (make, model, color, plate), average rating, current location.

Server Logs

For technical reasons, each time you access the Site, goto or its webspace provider collects the following: path, time, date, browser and device information, IP address. This data is stored for prosecution purposes in the event of illegal activities, and may also be used for statistical analyses for the optimisation of the Site.

Cookies

Cookies are small text files that enable the recognition of a specific device. They are primarily used to optimise ease-of-use and the Site’s offering. Users can delete cookies in their browser settings and prevent their storage in the future; however, as a result, they may not be able to use the full functionality of the Site.

Contact

The Site offers its users the option of contacting goto via e-mail or in-app chat. In this case, information provided by the user is stored for the further processing of queries. This information is not passed on to third parties.

Google Analytics

The Site uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”), which stores cookies that provide information about the use of the Website. This data, including the user’s IP address, is transmitted to Google’s servers.

Google Maps

The Site uses Google Maps, a web and mobile map and location service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”), which provides search suggestions, route guidance and mapping. This data, including the users search requests, is transmitted to Google’s servers for the purpose of providing results.

Third-party offers

Third-party offers (e.g. YouTube videos) may be included on the Site, whereby the user’s IP address will be transmitted to the third-party provider for technical reasons. We have no influence over how third-party providers store this data. Clarification can be provided only where goto has this information itself.

Disclosure, revocation, and deletion

The user has the right to receive free of charge any information about the collection, processing, or use of personal data that is stored about them, and to request the correction, blocking, or deletion of this data, insofar as there is no legal obligation to retain such data.